Shipping Policy.

Order preparation

Orders are normally prepared and shipped within 3–5 business days after payment is confirmed. Business days do not include weekends or federal holidays. During launches, holidays, severe weather, or unusually busy periods, preparation may take longer.

Delivery time

Carrier transit time begins after an order ships and is separate from our preparation time. Delivery estimates are not guarantees and may be affected by the carrier, weather, or other circumstances outside our control.

Shipping charges and address accuracy

Available shipping methods, costs, and the destination address will be shown during checkout. Customers are responsible for entering a complete and accurate shipping address before placing an order.

Delays, lost packages, and damage

If we cannot ship within the stated preparation period, we will notify you and provide the option to accept the delay or cancel the unshipped order for a full refund.

Once tracking shows a package was delivered, please first check the delivery area and contact the carrier if it cannot be found. If your candle arrives damaged or the wrong item is received, contact Christian Wix promptly and keep the packaging and product so we can help make it right.

Our customer-service email will be added before online ordering opens.