Returns & Replacements.

Final sale policy

We do not accept returns or exchanges for preference changes, fragrance preferences, or items that have been used or burned. Please review product details carefully before ordering.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong item, contact Christian Wix within 7 days of delivery. Please include your order number and clear photographs of the product and shipping packaging. Do not discard the item or packaging until we have reviewed the claim.

After verification, we may offer a replacement or a refund to the original payment method, depending on availability and the circumstances.

Cancellations and shipping problems

If you request a cancellation before an order enters preparation, we will do our best to accommodate it. Once an order has been prepared or shipped, it cannot be canceled.

This final-sale policy does not limit any rights that cannot legally be waived, including remedies for defective, damaged, misrepresented, or undelivered merchandise.

Our customer-service email will be added before online ordering opens.